Shipping Method
All items are sent via U.S. Postal Service, with a choice of either Standard Shipping or Priority Mail (U.S. and International). Each shipment includes insurance and tracking, in case of damage or loss.
Refund Policy
Damaged products will be replaced at no cost to the customer. Simply return item in original packing for a replacement and a return-shipping refund. If dissatisfied for any other reason, please contact us at through any method from our Contact Information.
Standard Return Policy
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding
shipping and handling costs. If a product arrives damaged, or we made an error, and it cannot be
remedied with replacements, we will pay to return the item to us and send a replacement to you. If
you decide you do not want a replacement, the item can be returned for money back. Please keep in
mind, if you decide to return our product for your money back, you are required to pay for all
shipping costs.
All returned products must be in original condition and packaging or additional charges may be
applied. If you have any questions about whether a product can be returned, please email us at
contact@ussx.org. Our goal is to make buying easy, safe and efficient with a 100% satisfaction guarantee.
To Return a Product
You may return your purchase within 30 days of receipt for 100% money back guarantee, excluding
shipping and handling.
Please complete the following:
· Please email service at contact@ussx.org and include your original order number, what
product(s) you are returning, and your name.
· Wrap the package carefully. All return products must be in original condition and packaging;
otherwise, additional charges may be applied. Return the product using your preferred
shipping method to our address.
· Save your return tracking number, and if possible, e-mail it to us so we can track the return.
It is important that you save the tracking number and that you insure the return package in
case there are any issues during transit.
· Please note: unless the return or exchange is due to an error on our part, we cannot refund
shipping and handling or gift-wrap charges. We will issue a full refund for the original
purchase.
Special conditions for seminars and events
You bought tickets, but stuff happens. Don’t worry, we’re here to help.
Cancelled and Rescheduled Events
In either case, we’ll alert you ASAP.
Cancelled Events – You’ll get an automatic refund using your purchase payment method.
Rescheduled Events – We’ll contact you with the new date and time. Can’t make the new date? Please contact us for more information or to request a refund if you cannot attend the rescheduled event.
Refunds and Exchanges
Refund conditions can be specific to seminar and event and will be fully disclosed before final purchase step.
General events refund policy:
- All tickets for events are fully refundable 14 days prior to event.
- We will refund 50% of the ticket price if you request it between 13 and 7 days before the event.
- No Refunds less than 72 hour before the event.
Exchanges
Yes, we do provide exchanges! You may exchange your tickets only for events presented by the USSX. Exchanges must occur at least 72 hours before the event you need to change.
Tickets for events that have passed cannot be exchanged. When an exchange is made for a lower-priced ticket, a credit will be issued to be used. Credits are non-transferable, cannot be donated and expire in 12 months.
But if something comes up closer to the event and you can’t make it, we’ll do everything we can to help. Just contact us!
